Service Level Agreement

When you establish a technology partnership with DocuTech, your Service Level Agreement (SLA) is customized to meet the specific needs of your company.

Our continuous service improvement maximizes the value IT creates for your business. You'll mitigate risk within your IT environment and appreciate our proactive approach with emergency response, achieving predictable costs and predictable operations with expertise from specialists when you need it most.

Every month, a typical SLA provides:

• Proactive monitoring for all critical devices and services
• IT system support ' scheduled maintenance, emergency response, expert guidance
• Email scanning ' antispam for several users
• Optional unlimited help desk support.

You'll be confident knowing:

• Uptime is a given
• Assessments avert problems
• IT work is prescheduled and proactive, not break-fix
• Services cost the same, without a jittered response
• All work follows the best practices of manufacturers.

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"Small businesses need high quality partners, and I recommend DocuTech because they work with you in the form of a partnership as opposed to a one-time sales opportunity. Our DocuTech account manager understands technology, recommends improvements in our operations, and has been in touch with us constantly to make sure everything is operating fine. When we do have a question, he responds promptly with the answers we need.

In addition, the DocuTech on-site service technicians have proven to be knowledgeable and extremely interested in helping us have the best network possible and in providing quality service. As a result, we don't have any computer networking problems, which is the bottom line"

Edric Mason, Owner
Lambertville House, Lambertville, NJ