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SERVICES
DocuTech cares for your technology with services that are proactive, thoughtful and strategic. A tool, placed on your network to govern the process, operates continuously, monitoring and troubleshooting elements of your key infrastructure and notifying you the instant an issue arises. With remote monitoring, you can be sure that DocuTech will be working to solve a problem before you realize you even have one.
To initiate Connected Care, DocuTech performs a Best Practices Assessment to evaluate your company's IT processes in terms of strategic business goals. All system components are assessed, the IT environment is stabilized, and all elements are brought up to speed with current industry best practices.
The next steps are for DocuTech to:
- Plan and build necessary infrastructure tools
- Monitor your IT systems around the clock to provide a proactive response
- Provide your company with scheduled support and maintenance
- Build relationships with your vendors and suppliers
- Deliver service to remediate a problem, onsite or remotely
- Prevent future problems by consulting with your company and updating documentation.
A variety of service levels are customized to meet the specific needs of your small or medium sized business. At any level, management will appreciate our steady and reliable Connected Care services with a fixed monthly cost.
Learn More
Learn more about a better way to approach IT and find out if DocuTech's Connected Care program is a good fit for your company's business needs and goals. Call our Philadelphia area office at 215.672.7060, or the Baltimore area office at 410.793.0301. Click here to dowload our network automation brochure.
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"Small businesses need high quality partners, and I recommend DocuTech because they work with you in the form of a partnership as opposed to a one-time sales opportunity. Our DocuTech account manager understands technology, recommends improvements in our operations, and has been in touch with us constantly to make sure everything is operating fine. When we do have a question, he responds promptly with the answers we need.
