New and Improved: Connected Care
April 28, 2009 - One year ago, DocuTech's Connected Care program launched with two goals in mind: To maintain and support customer technology systems at a fixed cost; and to monitor those systems to maximize uptime and avert catastrophic events through proactive measures.
The new business model of a proactively managed network is the reverse of the old break-fix model — no company these days can afford to have their IT systems go down, even for a short period of time.
But DocuTech realizes its technology partnership with customers needs to go even further.
"Twelve months into the new Connected Care program, we recognize we need to go beyond our original goals," said Howard Podgurski, DocuTech president. "We realize we need to provide each and every one of our customers with a process and a program that delivers continuous service improvement to their technology systems."
Exactly what does this mean for your company? DocuTech's new goal for every Connected Care customer is continuous service improvement—maximizing the value IT creates for your business at every turn, and incorporating processes that alleviate complexity and drive ROI.
"Whether it's strategy, implementation or service, every time we touch your operations we are focused firmly on incorporating our processes, methodologies and tool sets to drive value and return on investment for your company," Podgurski said.
Then, as your business needs evolve, as your infrastructure grows, and as you adopt new technology, continuous service improvement fosters operational excellence and positively affects your bottom line.
To learn more about how DocuTech can simplify your technology processes, advance your business goals and drive return on investment, send an email to info@docutech.com, or call 215.672.7060 in Pennsylvania, 410.793.0301 in Maryland.