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ANEXIO Acquires DocuTech

  
  
  
  
Volume 6, Number 1
January 6, 2014 • www.docutech.com
 
Docutech, Connections newsletter
A Newsletter About the Importance of Continuous Service Improvement.
In This Issue
ANEXIO Acquires DocuTech

In East Coast expansion, IT services firm extends reach into Mid-Atlantic region

RALEIGH, NC – (December 31, 2013) – ANEXIO Technology Services, Inc. announced today that ANEXIO has acquired the assets of DocuTech, a leading managed IT provider based in Philadelphia and Baltimore that offers a full suite of IT services for small to mid-sized companies in the Mid-Atlantic region. The acquisition is part of ANEXIO's strategy for growth in the managed cloud and IT services market for the U.S. East Coast.

"Acquisition of DocuTech is consistent to our strategy of providing comprehensive cloud and IT services up and down the East Coast," said Tony Pompliano, CEO of ANEXIO. "An established technology provider with a solid base of clients and more than a dozen certifications, DocuTech has a forward-thinking mindset that sets it above other providers in the Mid-Atlantic region, and the company will become a major component of the ANEXIO umbrella of technology services."

"At DocuTech, we're in expansion mode, and for several years we've sought a partner to broaden the scope of DocuTech's offerings in the cloud, hybrid and managed services arenas. This acquisition will keep DocuTech's personnel in place while bringing additional technology services to our customers under one roof, including an in-house Help Desk & NOC (Network Operations Center), cloud and hosting services," said DocuTech President Howard Podgurski.

DocuTech is recognized as a leader in the IT services industry for its customized approach to technology, treating each customer on an individual basis, and crafting technology solutions around the right blend of services to complement company culture, specific business needs and a range of technology support requirements.


 

   
   


ANEXIO is an accredited provider of cloud and managed IT business services, delivering a broad range of advanced IT services to small to mid-size organizations. ANEXIO is an expert on managing customer premise IT infrastructure and transitioning organizations to highly secure and reliable cloud based solutions. The company serves several key industries including financial services, healthcare, technology, professional services, and entertainment and media. www.anexio.com

For more information, contact Howard Podgurski at 215-672-7060 or hpodgurski@docutech.com.

 

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Switch From Postini to McAfee | Protect Your Cloud Connection | Tech Tip

  
  
  
  
Volume 5, Number 02
October 2013 • www.docutech.com
 
Docutech, Connections newsletter
A Newsletter About the Importance of Continuous Service Improvement.
In This Issue
Our Solution to Postini’s End-of-Life: McAfee

Do you use Postini for email? If so, it’s time to find a new service for email filtering, web security and archiving.

Google announced in August that Postini will be shut down and its services, along with current customer accounts, will be folded into Google Apps for Business. Our best guess is you have business in the cloud, employees using a variety of mobile devices, and that Google Apps may not provide the best email security solution for you and your company.

“This is the perfect time for Postini customers to re-evaluate their email services and try a new approach. Security is of utmost importance, and it’s doubtful that cloud players like Google can rival the services provided by a company that lives and breathes security, such as McAfee,” said Howard Podgurski, DocuTech president.

“We know email security is often a critical gap for any business with sensitive information. We also know that to protect a company and its data, comprehensive security measures need to be layered onto the cloud technology. Therefore, we’re recommending Postini customers switch to the McAfee small business security solution,” Podgurski said.

Security is a specialty

Here’s the thing. Cloud-based suites such as Google Apps and Office 365 can be excellent tools for productivity and scalability, but not for security. These suites grant access to email, documents and calendars from any location with Internet access. Inbound email is partially handled for potential viruses, spam and some phishing attacks, but what about your outbound messages, especially those containing sensitive documents?

Security is a specialty that requires relentless dedication to stay on top of the many emerging threats and vulnerabilities. As the world’s largest dedicated security vendor, there is no question that McAfee’s primary focus is on security, and their comprehensive email security solutions go far beyond just defending against spam, malware and phishing to securing outbound messages with an integrated suite of encryption, compliance templates, attachment scanning and data loss prevention technologies.

It’s very simple: layer up.

Email is a highly insecure communications platform, and anything you want to keep confidential needs to be protected. A good email security solution will filter out malware and noise, encrypt sensitive email and automatically stop the outbound loss of sensitive data.

Layering up in the cloud simply means embedding a complete set of security measures onto Google Apps or Office 365 which ensures you are not leaving your data out in the open.

For email, you need to filter inbound traffic for viruses, spam, phishing and other malware. Outbound email traffic needs to be filtered for sensitive data, allow action as desired, and even provide the capability for push/pull encryption.

McAfee makes all of this easy with SaaS Email Protection and Continuity, a cloud-based service which has reduced the time and complexity of layering comprehensive security onto leading hosted email providers. There is no hardware or software to buy, no backups to run and no maintenance to perform.

What say you, Postini users? Give us a call at DocuTech and we can quickly set you up with world class McAfee email protection and answer any questions you may have.

Call our Philadelphia area office at 215.672.7060, or the Baltimore area office at 410.793.0301, or send an email to info@docutech.com.


Guest Article

Protect Your Network's Lifeline to the Cloud

By Steven Allard

       
 
Steven Allard
   

Every few years Bill Gates used to write a long memo to Microsoft employees about some inflection point affecting the industry and what action Microsoft would need to take in order to adapt. Most famous was probably the nine-page memo in 1995: “The Internet Tidal Wave.” In this memo, Gates wrote about dramatic changes the Internet would bring and how Microsoft would need to respond.

All companies, large and small, are experiencing one of those inflection points today.

The rise of cloud computing is fundamentally changing how we access data. Mission critical data still may be kept onsite, but most information is securely hosted off-site and accessed through singular or redundant network access points.

When IT services are provided in the cloud, suddenly, all users rely on the Internet simply to get any work done. That means the networking equipment that supplies that Internet connection must be protected and available, as do all the switches, routers and wireless access points that connect users throughout a building.

If your network connection goes down, employees can’t access the resources they need to do their jobs. Productivity takes a nosedive and it costs your business real money.

Network Connection Becomes the Lifeline

As companies put more and more IT resources in the cloud, the network connection becomes the lifeline to those resources. Simply put, the network has to always be available. Even a brief glitch in power can cause a router or switch to reset and disconnect employees.

Smart-UPS devices, offer protection against such events, supplying around 45 minutes of run-time or more when used solely to back up network equipment. Intelligent and efficient network power protection bridges the gap to keep your business connected.

Small- and medium-sized businesses, and even large enterprises with lots of remote or branch offices, often have a hard time managing their networks. Many don’t have full-time IT staff, or have very limited staff. They simply don’t have time to spend managing devices such as UPSes.

DocuTech’s all-encompassing Connected Care platform allows for proactive monitoring, with real-time status reports, as well as remote control of all APC equipment. For example, a DocuTech technician can reboot a hung device that is attached to a Smart-UPS unit and easily can check on the health of the UPS itself.

As I mentioned earlier, I believe we’re at an inflection point, one that presents a threat to business productivity. Fortunately, through our partnership with DocuTech, network connectivity can not only be protected, but also proactively managed via Connected Care.

Steven Allard is Partner Development Manager, APC by Schneider Electric.

 

Tech Tip

Use 'Click and Type' for Faster Word Formatting

“Click and Type” is a handy Microsoft Word feature that allows you to move your cursor to any open part of a page and double-click to type anywhere.

Use it to quickly enter a title, a subhead or utilize your document as a whiteboard. It works with images, too. If you want to add a photo or logo to the lower right corner of your page, for example, double-click and insert your image.

The “Click and Type” shortcut works in Print Layout or Web Layout view. If you move your cursor around on a page and a few lines appear next to the I-beam, Click and Type is activated. The lines indicate whether text will be left-aligned, left-aligned with right indent, centered or right-aligned.

To enable or disable this feature, go to Tools > Options (Windows) or Word Preferences > Edit (Mac).

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Copyright © 2013 DocuTech
Philadelphia 215.672.7060 Baltimore 410.793.0301
Email us at:info@docutech.com or visit us on the web at www.docutech.com.

A Plan for Backup & Security | XP and Office 2003 | Free eBook | Tech Tip

  
  
  
  
Volume 5, Number 01
July 2013 • www.docutech.com
 
Docutech, Connections newsletter
A Newsletter About the Importance of Continuous Service Improvement.
In This Issue
The Absolute Best Solution for Backup and Security Today

There is no longer any need to dither about where and how to foil hackers, viruses, super storms and other impending disasters.

There is a cloud solution that is far and away the best option available for data backup and system recovery and for endpoint protection throughout your technology systems.

How do we know this? For some time, DocuTech has partnered with Symantec to power backup and security systems for our customers. And the absolute best solution for backup and security today is Symantec's cloud solution.

Reliability is excellent, as Symantec is a proven and trusted provider of data protection solutions. Flexibility is the key to both setup – on premise, cloud, hybrid – and to subscription pricing, as you only pay for the amount of storage you are using.

Business owners appreciate the automatic, continuous and secure next-generation backup that protects data in the cloud, or provides a hybrid option to back up data on site and to the cloud, ensuring fast backups and retrievals and an off-site copy. Endpoint protection runs in the background, not disrupting your workflow, and can be initiated using an on-site server with the option to move to a cloud-managed service at no extra charge.

Peace of Mind

We want you have peace of mind, and this is how you get there. Take these five firm actions toward backup and security, and you will find you sleep much better at night, knowing your data and your systems are safe:

1. Schedule daily and incremental automated backups.
The fact is, most small and medium sized businesses don't perform system backups often enough – fewer than half say they run backups once a week. One thing computers are really good at is automation, so put your backups on an automated schedule that you can set and forget.

2. Choose a backup process that allows you to easily retrieve files for fast data restoration.
When owners of small and medium sized businesses were asked about file restoration, only 21 percent said they were extremely confident they could restore data from their backups in the event of a disaster. Newer recovery systems have come a long way, even empowering users to restore their own files, minimizing downtime and reducing the burden on administrators.

3. Use a full or hybrid cloud solution to ensure an off-site copy of all mission critical files.
It's fine to back up to an on-site server, and it's even better to have an additional copy of your files off site. When faced with environmental disasters or service disruptions, your backup files may be compromised – this was a very real lesson learned on 9/11. And if a thief entered your office to steal your laptop, do you think your backup drive sitting nearby would be spared? Enough said: keep a synchronized copy of your files off-site.

4. Set up endpoint protection.
More than 36 percent of all targeted virus and malware attacks are aimed at small companies, twice as many as those occurring at the end of 2011. Each device in your network is an endpoint (server, desktop, laptop, tablet, smart phone) and each endpoint offers a point of entry for viruses and malware. Advanced technologies for antivirus, antispyware and a firewall can protect your systems from these cyber threats.

5. Ask for help.
Automation makes it easy, but choosing how to configure your backup and recovery process involves some thought and evaluation of your company's specific needs to determine a unique plan of action for your situation and ROI. Do you want to send everything to the cloud? Would you prefer a hybrid approach combining local and cloud-based backup? If you need help making these decisions, DocuTech's team can help.

With Symantec's solution, it's painless to take the necessary steps to foil disaster scenarios. Cloud-based backup can be set up in three steps using your management console: log on, deploy agents, set policies. Backups are stored in off-site Symantec data centers and run when changes occur or on a specified schedule. Endpoint protection can be set up in just minutes as the cloud solution does not require additional hardware, any special training or IT staff.

You're a pro in your industry. You want to spend your time doing what you do best, not worry about the next thing coming along to take out your technology systems. Take these five steps, and you can relax knowing your data and your networks are secure.



Tech Effects

Technology affects us in all aspects of our lives. How will you ever keep up with it all? In Tech Effects, we explore changing technologies and help you embrace new mindsets and work processes so you can respond to new opportunities, keep yourself relevant and deliver value to those you serve.


XP and Office 2003 Near the End of Life Support

If Windows XP and Office 2003 are still integral to your business operations and you haven't looked into what your core business applications' running requirements are, now is the time to start that process.

Microsoft's official announcement about the April 2014 end-of-life for XP and Office 2003 gave a green light to all business application support channels to announce their end-of-support as well. So what will inevitably happen? The XP platform will get much closer to the unsupportable ledge, and our recommendation is for you to develop a migration path to a newer application-compatible platform.

Jumping off the unsupportable ledge means you will no longer receive security updates, non-security hotfixes, free or paid support options or online technical comment updates. Your systems will be vulnerable to security and compliance risks and you may encounter a lack of support or upgrades from independent software vendors and hardware manufacturers.

Plan Your Migration

Your migration should be done well ahead of time so you can ensure an orderly technology transition (Microsoft says if you haven't started yet, you are already behind!). Without planning ahead, a business could be injured badly when critical hardware and/or software processes break down and create unnecessary downtime.

How this type of transition impacts a business is almost entirely up to the organization and its culture. To guarantee a successful outcome with fewer headaches and usually a lower up-front cost, line up your migration requirements and have a plan to deploy. Realize that a lack of planning is certain to cause system problems and result in higher costs.

Here are a few tips for dealing with the XP end of life saga:

1. Contact your application support and inquire about support for XP after Microsoft sunsets in April 2014.

2. Review your IT assets and licenses. Get an idea of how many machines might need to be upgraded.

3. Review these web links to end of life and life cycle fact sheet to better understand what options are available, given your licensing situation.

Be sure to contact DocuTech if you need any assistance.

Realize There Are Benefits

It can be a painful process to migrate from a legacy system to new technology. Sometimes a company is dragged into the future, as when Microsoft sunsets its support for a product after 10 years.

There is an upside if you are still working with Windows XP and Office 2003 – upgrading will open your company to new possibilities. You will find the new software offers tools to empower employees to be more productive. You will notice increased operational efficiency through improved PC security and management. In addition, upgrading will allow your organization to take advantage of technology trends such as virtualization and the cloud.

Most important, get started with your migration plan today!


    
Planning an IT Project?
Download Our Free E-Book

It's easy to skip a step while implementing a complicated IT project. Years of work alongside business owners and IT managers have taught us that even when comprehensive planning takes place, many companies embark on IT projects without thinking through every detail.

To help you avoid unforeseen crises, we invite you to download our free ebook: At Least 25 Vital Questions to Ask When Planning Your Next IT Project.

What You'll Get

It's a quick read, just 14 pages, but the information is powerful. Here's what we share with you:

  • Why following industry best practices means your network, your technology systems and your business will run more smoothly and reliably.

  • The four major pitfalls to implementing a new technology and how to avoid them.

  • More than 25 vital questions to ask – and answer – presented in logical order to enhance your planning process.

  • Where to find more help, if needed.


You can download the free ebook here: At Least 25 Vital Questions to Ask When Planning Your Next IT Project

 
Tech Tip: Comparing Documents

Someone edited your report and need to find out what's been changed. Or, you edited a document and wish you'd tracked your revisions so you could explain the changes to your assistant.

Microsoft Word allows you to compare the new document to the original, and shows the differences with revision marks. Here's how:

1. Depending on your system and version of Word, go to Tools > Track Changes > Compare Documents or Review > Compare.

2. A Compare Document dialog box will open.

3. Select the original document in the left field, and browse for the revised document in the right field. You can also select the level of changes to compare and how to view them.

The default setting creates a new document of the original with revisions marked; your original document is left unchanged.

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Copyright © 2013 DocuTech
Philadelphia 215.672.7060 Baltimore 410.793.0301
Email us at:info@docutech.com or visit us on the web at www.docutech.com.

At Least 25 Vital Questions to Ask When Planning Your Next IT Project.

  
  
  
  
 
 
December 2012 • www.docutech.com
 
DocuTech, Staying Connected
    

We're excited about our new free ebook and invite you to download At Least 25 Vital Questions to Ask When Planning Your Next IT Project.

Years of work alongside business owners and IT managers have taught us that even when comprehensive planning takes place, many companies embark on IT projects without thinking through every detail.

Unfortunately, incomplete planning can allow your IT project to go horribly wrong, potentially causing a myriad of problems including unplanned downtime, loss of user access and connectivity to network resources, unexpected costs and poor user adoption.

We want you to avoid all of these issues – and other unforeseen crises – when implementing your next IT project. That's why, for the good of all IT projects everywhere, we're sharing this free ebook with you.

What You’ll Get

It's a quick read, just 14 pages, but the information is powerful. Here’s what we share with you:

• Why following industry best practices means your network, your technology systems and your business will run more smoothly and reliably.

• The four major pitfalls to implementing a new technology and how to avoid them.

• More than 25 vital questions to ask – and answer – presented in logical order to enhance your planning process.

• Where to find more help, if needed.

You can download the new (and free) ebook here: At Least 25 Vital Questions to Ask When Planning Your Next IT Project.

“Complex information technology projects can go wrong in many ways. It’s sort of like: “The operation was a success but the patient died,” wrote DocuTech President Howard Podgurski in a recent blog post. "Our new ebook is designed to help business owners and IT managers become more strategic about the process and think through the requirements of a complex project before the work begins," he said.

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Here at DocuTech, we take our responsibility seriously to keep you up to date about vital issues concerning support of your information technology systems. While we work diligently to make sure that your network is ready for any challenge, we are also are eager to share our knowledge to help you improve your IT planning practices. That’s why we created and are making At Least 25 Vital Questions to Ask When Planning Your Next IT Project available free of charge as a service to the broader business community.

Now more than ever, this new DocuTech ebook helps you figure out where to start when considering technology projects. More than 25 questions, presented in logical order, can help you experience smooth sailing during implementation and over the life of your IT project.

Download our ebook, At Least 25 Vital Questions to Ask When Planning Your Next IT Project, to ensure that you’re doing everything you can to properly plan and safeguard against network calamity.

As always, if you have any questions about IT support or any other technology issue, please send us an email or give us a call at 215-672-7060 in Philadelphia, or 410-793-0301 in Baltimore.


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Copyright © 2012 DocuTech
Philadelphia 215.672.7060 Baltimore 410.793.0301
Email us at:info@docutech.com or visit us on the web at www.docutech.com.

Best Practices Guide to Supporting Technology 2.0

  
  
  
  
 
June 2012 • www.docutech.com
 
DocuTech, Staying Connected
    

If you thought we were onto something with our recent Best Practices Guide to Supporting Technology, we invite you to sample our new and improved Best Practices Guide to Supporting Technology 2.0.

Now, in response to demand for a more comprehensive version, recent updates have doubled the size of the guide. Eighteen pages in length, this free ebook will help you make critical decisions and implement technology strategically to meet a challenging and ever-evolving IT climate. The best practices guide will help you:

• Recognize how adhering to industry best practices can increase system availability to your employees, accompanied by corresponding gains in efficiency and productivity.

• Discover how a strategic shift from a disaster-response mode to an engaging, proactive technology model could save your company 65% on IT costs.

• Learn how employing best practices can elevate your IT department to become an asset to your company rather than a cost center. Leverage technology to propel your business forward.

You can download the new (and free) Best Practices Guide to Supporting Technology 2.0 here.

“Our new guide, Best Practices Guide to Supporting Technology 2.0, is even more accessible and easily digestible than before, and we encourage everyone with critical network operations to read and follow the steps very carefully,” said Howard Podgurski, DocuTech president.

   

Here at DocuTech, we take our responsibility seriously to keep you up to date about vital issues concerning support of your information technology systems. While we work diligently to make sure that your network is ready for any challenge, we are also are eager to share our knowledge to help you improve your IT support practices. That’s why we created and are making Best Practices Guide to Supporting Technology 2.0 available free of charge as a service to the broader business community.

The world of IT support can easily be overwhelming, particularly if you really need to be focusing on what you do best — generating new business, taking care of your customers and planning for new endeavors. That's where DocuTech’s guide comes in — point-by-point we make it simple to guard against network failure, giving you the peace of mind to focus on what’s most important to your business.

Now more than ever, the new DocuTech guide helps you figure out where to start. Twelve simple steps, given point-by-point, navigate the ever-changing complexity of IT support.

Download our new Best Practices Guide to Supporting Technology 2.0 today to ensure that you’re doing everything you can to support your IT systems properly and safeguard against network calamity.

As always, if you have any questions about IT support or any other technology issue, please send us an email or give us a call at 215-672-7060 in Philadelphia, or 410-793-0301 in Baltimore.

Implement best practices today and elevate your IT department from a cost center to a company asset.


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Copyright © 2012 DocuTech
Philadelphia 215.672.7060 Baltimore 410.793.0301
Email us at:info@docutech.com or visit us on the web at www.docutech.com.

Managing Converging Technologies | Guide to Supporting Technology | Tech Tip

  
  
  
  
Volume 4, Number 01
March 2012• www.docutech.com
 
DocuTech, Staying Connected
A Newsletter About the Importance of Continuous Service Improvement.

In This Issue
The Hard Truth About Supporting Converging Technologies


Companies are racing to embrace the capabilities of products like multifunction copiers, data management software and other automation tools, but there is often misapprehension about the support required to keep critical functions operating system-wide.

When integrating automated capabilities into a company's workflow, converging technologies can significantly streamline both human data entry input and outbound processes. But a single weak link can wreak havoc on an automated workflow, and it can be difficult to identify the software issue or device responsible for causing the entire system to crumble.

Even after pinpointing the source of the problem, managers may still struggle to bring the issue to resolution. Staff may not know how long it will take to bring critical systems back online, or even who should be responsible for calling the IT provider. It's even likely that multiple IT solution providers or manufacturers are providing support for individual components in the chain, creating even more obstacles to resolving the issue.

Consider this example:

Nearly every company has Exchange or POP email, an accounting package like Quickbooks, and a multifunction printer/copier/fax/scanner. Then, for example, a company purchases a VOIP phone system with a list of customers and a timer function, which sends a timer to the accounting system, which keeps track of services and auto-generates an invoice, which is then sent out through a fax machine.

In this situation it's likely that multiple IT solution providers or manufacturers are providing support for the separate components. If APIs or batch file programs are linking any of the devices or applications, there probably is no single point of responsibility for managing the work flow process.

Every deletion or addition to a singular component needs to be cross-managed across all applications. In addition, upgrades to one application demand compatibility, alignment and continuity across all systems. Complete redundancy may be unrealistically expensive, but it is the only way to ensure system-wide stability.

Even when a support team is in place, managers usually discover there are gaps between duties where it is unclear exactly who is responsible for identifying and resolving support issues. When this happens, it is usually because an integrated system has already unraveled.

"I call this the 'in-between zone' – an area for which no one is collectively responsible," says DocuTech President Howard Podgurski. "In large organizations, support teams are built around the skills and processes needed to provide this coverage. Each device has a dedicated, expert support person, and a manager oversees all members of the support team. For most small and medium size companies, building this team in-house seldom justifies the return on investment."

If the benefits of technology convergence are important to your business, be sure to maintain a realistic outlook on proper maintenance and oversight. Unless a system is managed with complete redundancy for every, add, change or delete request, then it can lose cost-effectiveness or even become a liability.

"To be realistic, expect a four to six hour response time for issue resolution even when you are using the best managed service processes in the absence of a fully redundant solution," says Podgurski. "Approach the support of integrated devices and applications with clear expectations. Understand the pros and cons. Be realistic about supporting converging technologies."


 

    

The Stunning Results of Our Network Assessment Audit
Download Our New E-Book

Every time we partner with a new client at DocuTech, we evaluate all existing network components and IT processes by performing an IT network assessment. Our engineers have assessed hundreds of networks over the years, and recently performed a cumulative audit of all reports to identify trends in an effort to improve our ability to achieve overall network reliability, security, and swift resolution of problems to meet our contracted Service Level Agreements.

Here at DocuTech, we know that most clients choose to partner with us because they feel the need to improve the security, stability and efficiency of their network operations, but even we were astonished by the results. We assess each IT network according to eight categories of security and performance, and in every category, we found that the same eight problems arose 100% of the time.

   

On 100% of assessed networks, there were incomplete backups, missing antivirus definitions, and incomplete patch management on servers and server operating systems. Network devices such as routers, switches and firewalls were missing operating system updates and drivers, as well as backup configurations. Critical network devices were out of manufacturer quick replacement warranty, and system documentation was either incomplete or nonexistent.

"The stunning results of our network assessment audit is a call to action. Every IT manager should ask how their network would fare in such an assessment," says DocuTech President Howard Podgurski. "By no means is this list complete – these are some of the minimum IT network system maintenance practices that should be performed on a regular basis."

The results of the assessment demonstrated the need for DocuTech to create a guide to best practices, based on rules set forth by the ITIL (Information Technology Infrastructure Library).

This month, DocuTech released a new e-book, the "Best Practices Guide to Supporting Technology." Our findings have been researched and confirmed by independent studies and by several CIOs of large and mid-sized companies. We hope that our comprehensive list, neatly organized into 12 key steps, will help you successfully support your IT infrastructure.

To download your complimentary copy, just click here.

 



Tech Tip: Link Text Boxes in Microsoft Word


Do you ever work with text boxes to have more control your page layout in Microsoft Word? If so, it might be helpful to link those boxes so your copy can flow from one box to the next. Here's how:

1. Draw at least two text boxes.
2. Select the first box, where the copy will begin, and click on the Create Link button. (You'll find it on the Format ribbon in newer versions, and on the Text Box Toolbar of older versions.)
3. Now, when you add copy to the first box, it will flow into the second one.
4. What if you want to undo the linking? Select the first text box, go back to the toolbar and click Break Link.

Now go ahead and use this tip to fine-tune your page layouts in Word.

 


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Copyright © 2011 DocuTech
Philadelphia 215.672.7060 Baltimore 410.793.0301
Email us at:info@docutech.com or visit us on the web at www.docutech.com.

Kelleher Associates Sees the Difference | Hybrid Cloud | Security Whitepaper | Tech Tips

  
  
  
  
 
Volume 3, Number 05
December 2011 • www.docutech.com
 
DocuTech, Staying Connected
A Newsletter About the Importance of Continuous Service Improvement.
In This Issue
At Kelleher Associates, Carter Sees the DocuTech Difference
Responsive, Reliable, Forward-Thinking
Managed IT Services

Marcella Carter does not miss her former IT provider. As the administrative manager responsible for critical IT operations at Kelleher Associates in Wayne, Pennsylvania, Marcella even used to catch blame when things went awry. But it wasn't her own co-workers pointing the finger – it was actually service representatives from the IT contractor, blaming her for problems they could have, and should have, prevented.

For more than 13 years, Kelleher Associates has specialized in helping clients with career transitions, executive coaching and career development. In addition to one-on-one customized coaching, Kelleher also provides administrative, research and office support. Kelleher primarily serves the Delaware Valley region, and occasionally works with remote clients, requiring support behind the scenes.

Even though she doesn't consider herself a ‘techie', Marcella adeptly administers these mission critical backroom operations. Partnering with DocuTech has made all the difference. "I now rely on DocuTech to keep us humming and allow me to focus on other areas of responsibility," she says. Docutech's "responsive, reliable and forward-thinking" approach has made all the difference, she says.

NEED TO SWITCH

For years, Marcella had a feeling that Kelleher deserved better service from their IT provider, especially for such a small company with basic IT needs by industry standards. "It was taking a lot of hours to accomplish a little bit. I had a growing sense was that we were paying too much for too little," she says. "Run-of-the-mill things would come up and wouldn't get resolved the first time."

As she repeatedly placed service requests, often for the same unresolved issue, Marcella felt that she was performing quality control monitoring that any responsible and proactive IT partner would have handled. On top of everything, she adds: "We were spending an inordinate amount of money."

THE SWITCH

Once Marcella determined she wanted to change IT providers, she shopped around for months, considering half a dozen firms. Every company sent an account representative to assess her needs. When DocuTech also sent an engineer, she quickly took note. When she actually made the switch, she realized that DocuTech's approach to IT solutions is a cut above the rest.

Now, a DocuTech engineer visits once a month to proactively engage and monitor her system. She is placing fewer service calls, and receiving rapid resolution when she does request support. No major crises have emerged since she made the switch to DocuTech's Connected Care managed IT services. Marcella feels reassured that her IT needs are covered thoroughly and proactively. She and her representatives at DocuTech have developed a sense of kinship that fuels a genuine partnership — something that once seemed a world away. Superior account management provided by Bill Rossman further assures Marcella that she made the right decision.

AN ANECDOTE

Earlier this fall, Verizon had an outage and Kelleher lost power over the weekend. "This was not a big issue on the service side or equipment side, but without power, I needed reassurance that everything would come up properly on Monday morning," says Marcella.

"DocuTech was very responsive — we made a backup plan." She relates that Justin Drabouski, VP of Engineering, said: "I will clear my calendar for you first thing Monday morning. I'll come in and will do whatever it takes to make sure you're well taken care of."

"I didn't realize how big the difference was until I switched to DocuTech," she says.

In the near future, Justin and Bill and their engineers will be installing a new server and upgrades to Kelleher's computer system, enhancing their high level coaching with equivalent IT capability.



DocuTech Recommends

DocuTech is thrilled to partner with Kelleher Associates. Shortly after Kelleher made the switch to DocuTech's Connected Care Managed IT Services, they sent us a strong testimonial outlining the benefits of our services and strategy. The feeling is mutual: DocuTech always recommends Kelleher Associates when the opportunity arises to help an individual or corporation which needs assistance with career transitions, executive coaching and leadership development.

Kelleher Associates Logo left"We believe that DocuTech and Kelleher have a lot in common — we both offer a degree of highly personalized service, and we help clients to unlock their own potential though the strength of our partnerships," said Howard Podgurski, DocuTech president.

Here at DocuTech, we're constantly staying on top of the rapid changes in the IT world, always in a quest to offer our clients the best services available on the market. Likewise, Kelleher Associates navigates the ever-changing corporate landscape on behalf of their clients, specializing in a personalized coaching model facilitated by the low coach to client ratio.

It is Kelleher's mission to maximize the strengths of each client in transition with a genuine interest in their success. This individualized focus results in a highly efficient and effective search campaign.

Kelleher offers on-site amenities to clients, including office support, use of computers, telephones and high-speed internet at their office in the Glenhardie Corporate Center, 1255 Drummers Lane in Wayne, Pennsylvania. Learn more about Kelleher Associates by visiting: www.kelleherllc.com.

 

Hybrid Cloud Program

DocuTech is offering customers the opportunity to try a new Hybrid Cloud program powered by Intel. Geared towards small businesses, this innovative service offers the best of both worlds — remotely managed cloud-based services available on a pay-as-you-go basis coupled with the responsiveness and security of on-site hardware.

In the Hybrid Cloud program, there are no upfront costs for software and hardware, only a monthly user fee. It's simple to choose your preferred software, or change it according to your needs. Services are scalable, so regardless of the size of your account, you still only pay for what you need. Software is upgraded automatically and hardware is replaced every three years.

If your company is interested in implementing a Hybrid Cloud solution, or learning more about this option, please give us a call at 215-672-7060 in Philadelphia or 410-793-0301 in Baltimore.

 

dirty little secret coverWhitepaper Addresses
Security Concerns

The number of remote workers, telecommuters and mobile employees is on the rise and expected to grow exponentially over the next few years.

At the same time, most internal security technologies are network-based. This has created a significant gap because security typically does not extend to off-network activity, and certainly not to smartphones.

In our recently published whitepaper, The Dirty Little Secret About Security in the Emerging Remote Worker Society, author Jason Haddad discusses the increasing numbers of mobile workers and how they are exploiting the limitations of most network-based security systems. The proliferation of laptops, tablets, and smartphones demands new thinking regarding network security.

Learn why your security must now be placed on the endpoint to ensure complete protection and visibility.

Download our free whitepaper today.

 

chart samplefastformattingTech Tip: Charting in Excel

As you wrap up the year and plan for 2012, chances are you will be compiling lots of data on your business operations. Charting that data in Excel is easy and helps you visualize your situation.

First, enter your data in a spreadsheet. For this example, we're tracking income earned from selected clients (A through F). Highlight the data and click on the Charts tab or wizard. Select how you want the data displayed and – voila – your chart is automatically generated.  


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Copyright © 2011 DocuTech
Philadelphia 215.672.7060 Baltimore 410.793.0301
Email us at:info@docutech.com or visit us on the web at www.docutech.com.

Insider Security Solution | 11 Quick Facts | More Head to Cloud | Mark Up Word

  
  
  
  
Volume 3, Number 04
August 2011 • www.docutech.com
 
DocuTech, Staying Connected
A Newsletter About the Importance of Continuous Service Improvement.

inthisissuenumber11b
DocuTech Adds Complete Insider Security Solution




Your IT system may already deploy Connected Care Cloud Security Suite to protect against external threats like viruses and hackers. But have you considered protecting your network from the inside?

While you are keeping the hackers at bay, studies show that insiders are responsible for 70 percent of all security incidents that incur losses, and laptop theft, which the FBI estimates is the second most common crime nationwide, comprises nearly half of all security breaches.

Four out of five companies have lost data on laptops, and half of all companies have lost data on USB drives. In today's business world, it is critical to retain control of your confidential data, even on remote and roving laptops. Furthermore, nearly all states require notifications of security breaches, which means your company may be liable if your data is not properly secured.

“More and more of our customers are realizing they need to monitor and protect their networks from the inside to prevent confidential data loss, secure laptops, filter web content and monitor employee activity,” said Howard Podgurski, DocuTech president. “We’re partnering with Awareness Technologies to provide customers with a simple, complete, Software as a Service solution, and adding it to the Connected Care Cloud Security Suites.”

Once Insider Security Solution software is installed company-wide, each workstation reports to a central data center, providing current reports and empowering you to monitor every detail of your company’s online activity through reports and a dynamic dashboard.

With insider security, even laptops used by remote and traveling employees report to the central data center every time a company computer connects to the Internet. Files can be retrieved or deleted at any moment, which can be critical in the event of theft or security breach. Insider security also helps you keep tabs on every keystroke of your employees' activity, including mail, instant messages and websites visited.

DocuTech cares about the full spectrum of your company’s IT security. To learn more about our DocuTech’s Connected Care Cloud Security Suite’s Insider Security Solution, please visit insider cloud security powered by Awareness Technologies, call our Philadelphia area office at 215.672.7060, the Baltimore area office at 410.793.0301, or send an email to info@docutech.com.



11 Quick Facts on Insider Security

  1. Insiders are responsible for 70 percent of the security incidents that incur losses. (Identity Theft Resource Center)
  2. Laptops are the leader for data loss incidents, amounting to 49 percent of all breaches. (Digital Forensics Association)
  3. The FBI estimates that the second most common crime, just after identity theft, is laptop theft. Each year, 2 million notebook computers are reported stolen and 97 percent of stolen computers are never recovered. (Processor, May 19, 2006.)
  4. Nationally, 12,000 laptops are lost or stolen at airports every week. (FlyerTalk)
  5. One of every 400 email messages contains confidential data. (Symantec)
  6. One of every 50 network files is wrongly exposed. (Symantec)
  7. Four out of five companies have lost data on laptops. (Symantec)
  8. Half of all companies have lost data on USB drives. (Symantec)
  9. At least 46 states have enacted security breach notification laws. (Ponemon Institute)
  10. More than half (52 percent) of CIOs believe data leakage is a top driver of their security spending. (Gartner, Inc., technology research firm)
  11. The overall amount of information available to technology users will grow by a factor of 5.1 next year. (IDC)

 



More Companies Head to the Cloud

Momentum behind the cloud computing movement continues to accelerate, according to CompTIA, the non-profit trade association for the technology (IT) industry information.

In a survey released Wednesday, CompTIA reports more organizations are moving from limited and trial deployments to comprehensive cloud solutions. More than half (56 percent) of organizations surveyed said they plan to increase their investment in cloud computing by 10 percent or more over then next 12 months.

For the Second Annual Trends in Cloud Computing study, CompTIA in June surveyed 500 IT and business professional decision-makers.

"This additional investment will likely be accompanied by greater complexity in the overall cloud strategy, such as moving to a hybrid cloud model or adopting more advanced services beyond Software as a Service," said Seth Robinson, director, technology analysis, CompTIA. "Organizations may begin exploring options such as Infrastructure as a Service and Platform as a Service, which will allow them to experiment with custom application development."

While IT departments continue to be the prime driver behind the transition to the cloud, the study suggests there is significant momentum building for individual business groups and units within an organization to seek out cloud solutions. About one in five (21 percent) companies surveyed said they have lines of business that pursue cloud solutions independently of the IT department.

"Most Software as a Service applications are easily accessible through the Internet, making it relatively easy for business employees to use them without involving the IT staff," Robinson said. "But there are risks in this approach, as lines of business often do not have the same awareness of security and reliability as the IT department. This has the potential to cause issues with business continuity and data leakage."

For the full story, click here.

 



fastformattingTech Tip: Mark Up a Word Document

Do you wish you could simply mark up a Word document without printing it out or going into full "Track Changes" mode?

Here's how:

Highlight the text you wish to comment on. Then, on the menu bar, go to Insert > Comment (or New Comment). A red box will appear, or a Summary pane will open to the left of the document. In either spot, just type in your comment and click elsewhere to get out of the comment box.

Save the document with your comment(s) intact and share with your team.

 


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Copyright © 2011 DocuTech
Philadelphia 215.672.7060 Baltimore 410.793.0301
Email us at:info@docutech.com or visit us on the web at www.docutech.com.

Connected Care Cloud Security | Referral Program | Format Painter

  
  
  
  
Volume 3, Number 03
May 2011 • www.docutech.com
 
DocuTech, Staying Connected
A Newsletter About the Importance of Continuous Service Improvement.

inthisissuenumber11b
Welcome to Connected Care Cloud Security Suite


DocuTech is proud to introduce Connected Care Cloud Security Suite, powered by Symantec, to provide network security and threat management for customer IT systems. This hosted service, managed with a web-based central console, is designed save your IT staff time and money while providing a more safe and reliable security solution.

Business owners and managers recognize it is important to secure their IT networks. Security is an investment in the integrity of your company, its reputation, its intellectual property and your vital network operations.

"We want to offer our customers the best possible IT security in a cost-effective suite of services for endpoint protection that does not require additional management software, hardware or dedicated IT resources," said Howard Podgurski, DocuTech president. "Our new Cloud Security program, powered by Symantec, a trusted source, compliments our Connected Care managed IT services and simplifies network security management for our customers."

Connected Care Cloud Security Suite provides comprehensive protection for all your IT systems, and endpoint protection is always-on. For ease of use, administrators access the web-based management console over a supported web browser. The service also provides a security audit and customizable reporting.

The new Connected Care Cloud Security Suite offers:

  • Advanced protection from the endpoint to the gateway when used with DocuTech's hosted products for email, web and instant messaging security.
  • Peace of mind as our security suite is powered by one of the largest global security research networks, Symantec Global Intelligence Network, providing rapid threat identification and response.
  • The combined expertise of DocuTech engineers supported by Symantec's more than 18 years of award-winning technology development for antivirus and endpoint protection.
  • 24/7 support delivered by a team of security specialists.
  • A money-back remedy if 100% web console availability is not met.

To learn more, read about Connected Care Cloud Security Suite. Call our Philadelphia area office at 215.672.7060, or the Baltimore area office at 410.793.0301 or send an email to info@docutech.com.





Do You Know About Our Referral Program?

One of our customers certainly does! After a generous referral to our Connected Care program, they earned an entire month of free DocuTech services.

You and your company can earn up to 10 hours of DocuTech engineering services as our thanks to you for referring a lead that becomes a Connected Care customer. For more information, ask your DocuTech sales rep or send an email to sales@docutech.com.

 



fastformattingTech Tip: Format Painter

The little paintbrush icon on your toolbar is one of the most underutilized, timesaving features in Microsoft Word. Called Format Painter, it allows you to copy the formatting – font, size, font styles, color, effects, shading, borders, indents, bullets, etc. – from one part of your text to another with a single click. This can be especially helpful in documents that have a variety of styles used for the text as it eliminates the need to make changes to the formatting manually.

To use the Format Painter, select the text with formatting you wish to copy. Click the Format Painter icon once, then move your cursor to the text where you wish to apply the new formatting. Format Painter copies the formatting and applies it. If you want to apply formatting more than once, double-click the icon – you then will be able to select multiple words, sentences and entire sections of your document; click once after each selection. To turn off Format Painter, simply hit the ESC key. Now that you know what to look for, you will also find Format Painter in Excel and PowerPoint.

 


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Copyright © 2011 DocuTech
Philadelphia 215.672.7060 Baltimore 410.793.0301
Email us at:info@docutech.com or visit us on the web at www.docutech.com.

Are Management and IT on the Same Page? | Webinar: iPads and Smart Phones at Work | Edit Copy Faster

  
  
  
  
Volume 3, Number 02
March 2011 • www.docutech.com
 
DocuTech, Staying Connected
A Newsletter About the Importance of Continuous Service Improvement.

inthisissuenumber11b
Are Your Management and IT Teams on the Same Page?


When the book is written about your company, will it be a blockbuster success story that proceeds in a logical fashion to a brilliant conclusion? Or will it be a cliff-hanging drama with multiple twists and turns as management and IT slug it out and end up on the rocks?

If all your departments are working in concert – especially management and technology teams – your company is more likely to reach its business goals and your story will write itself.

This was shown to be true in work we did recently. For several years a manufacturing company had supported their information technology with a minimum of manufacturer recommendations. There were no processes in place that ensured IT could play a key role in expanding the company's business strategies and objectives. General system availability was only marginally good, and there was much fingerpointing between technology partners, which created additional disruptions in service. After a merger, it quickly became apparent that the combined companies had an IT resource that was significantly underutilized, completely disorganized, and in need of a major overhaul. Clearly, the management and IT teams had different priorities.

DocuTech was asked to provide the merged companies with a business technology assessment and recommendations. Primary requirements were 24/7 and 99.9% system availability, remote user support, recovery time of four business hours, a single point of technology management and an IT spending decrease of at least 60% for the combined companies.

Recognizing that adherence to IT standards can reduce operating expenses, help expand an organization's focus and vision, and increase a company's profitability in a short amount of time, our goals were to:

  • Define exactly which tools and processes were needed to meet the objectives;

  • Gain senior level management commitment to meet regularly and provide a clear roadmap of the company's business objectives;

  • Convince all technology vendors to buy into being part of this new sharing of information.

The results: DocuTech's Connected Care program was customized to meet all of the technical and business requirements, the merged company utilized its technology to expand business strategies and objectives, and senior management, the IT team and technology vendors are all on the same page and working toward the same goals.

Are your management and IT teams on the same page? Your company's story is being written. What do you want it to say?



Upcoming Webinar
Smart Moves: Integrating iPads and Smart Phones in
Corporate Environments


Who doesn't want an iPad or a smart phone? Cool factor aside, how important are these tools from a business perspective and how can their value be harnessed to incorporate with your current business technology systems?

Tablets and smart phones are changing the way we work. These devices allow employees to stay productive anywhere as they collaborate, display presentations, and access, create and share business information. That's why this topic has been chosen for the first in a series of webinars on adhering to IT standards to be presented by DocuTech and Expert Technology Associates.

In the webinar, you will:

  • Review best practices for incorporating iPads and smart phones, such as iPhones, Androids and Blackberrys, into your company's IT structure.

  • Define how these tools will be utilized to further your company's business goals and justify the cost in terms of results.

  • Learn how to deploy these devices in your technology environment and how to provide a secure connection to company servers.

Please join us in April for this timely webinar. The exact date and time will be announced soon.

 



fastformattingTech Tip: Edit Copy Faster

Day after day, we are all editing our text in correspondence, reports, memos and countless other written communications. Want to speed up your editing? Here’s a tip on how to save a lot of time and effort when editing in Word. Try these text editing shortcuts:

To select a nearby character in a word, press Shift+Right Arrow to select the character to the right of the cursor. Press Shift+Left Arrow to select the character to the left of the cursor. Continue to hold Shift and press on the arrow to select multiple letters within the word.

To select a nearby word, press Ctrl+Shift+RightArrow (or Option+Shift+RightArrow on a Mac) to select the word to the right of the cursor. Press Ctrl+Shift+LeftArrow (or Option+Shift+LeftArrow on a Mac) or to select the word to the left.

 


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Copyright © 2011 DocuTech
Philadelphia 215.672.7060 Baltimore 410.793.0301
Email us at:info@docutech.com or visit us on the web at www.docutech.com.
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