Service

We are firmly committed to establishing lasting relationships with our customers and are known in the industry for going above and beyond the typical customer service. Despite the popularity of machines and automated answering services, we remain dedicated to personalized, world-­class customer service. We get the importance of your clients important decision and we are committed to ensure it’s right every time.

 

Support

Advantages

  • An expert is on every inquiry
  • Quicker response time
  • Implement changes faster
  • Less waiting
  • Lower cost to resolution

 

FAQ

Missing Or Additional Documents In My Document Package

Why was a particular document missing, or why was a document included in a specific loan program?

Most forms are configured to meet lender and investor guidelines. These guidelines are maintained and updated regularly by our compliance and legal team. If you have an inquiry regarding a certain document, submit your question via TaskWatch or call our support staff at 800.497.3584, option 3.

Custom Documents

Can we have a custom document created and inserted into our document packages?

We have the capability to create custom lender and investor documents and configure them to print in your loan packages when applicable. If you need a custom document added to accommodate your business practices, please submit a request via TaskWatch or contact our support team at 800.497.3584, option 3.

Adding New Investor Or Lender Programs

Can a lender request a custom program that Docutech currently does not have available?

Our support and compliance departments work diligently side-by-side to accommodate custom program requests. We understand that lenders offer special programs to meet their customers’ unique needs and we are more than willing to address these needs. To request a custom program, please submit a request via TaskWatch or contact our support team at 800.497.3584, option 3.

Modifying Existing Documents

I would like to modify an existing document to meet our business criteria. Is this possible?

We can customize existing documents to fit lender’s needs without compromising the compliant aspect of the document. If you’d like to modify an existing document, please submit your request via TaskWatch or contact our support team at 800.497.3584, option 3

 

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